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Home > FAQs

Boubyan eCup - FAQS

General Questions

How can I find my opponent?

You will find the user ID of your opponent on the bracket and/or schedule.

What happens if my opponent or I have connectivity issues?

Each round within the tournament has an allotted time in which both players must ensure that their match is to be played, if connectivity issues occured with either player, they must fix it before the allotted time expires to avoid being disqualified.

What should I do if my opponent forfeits?

Submit your recording/screenshot and last score (if exists)

What time is my match?

The time will be announced on the schedule and/or via email.

Prizes Questions

When do I receive the assigned prize of the tournament after winning?

During the award ceremony at the end of the tournament

Registration questions

How Can I register?

You can register by clicking on the tournament game card, once opened all you have to do is to fill in the information required and you should be registered.

Is there registration fees ?

No, registration is free of charge

Where do I find the schedule for the tournament?

The schedule will be announced a day before the tournament starts.

Are non-members of the Bank eligible to participate?

All bank members and other non-customers can participate in the tournament.

Can women participate in the tournament?

Women are not eligible to participate as this tournament is for men only.

Validation Questions

How do I submit a post-match result?

After the match has been played, the winner must submit a post-match result by clicking on "Report Score" in the platform and providing a clear screenshot proof which showcases the match result for validation. This must be done within 10 minutes of a win.

What do I do after winning my match?

Submit your score and make sure you have a record in case needed for a dispute

What to do if my opponent does not show up?

If your opponent does not show up within 20 minutes of the game start, you can report a "no-show" on the tournament page.

Please refer to the rules of the tournament on the tournament page, or send your questions to: ecup@zawayagaming.com

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